Terms of Service

Last Updated: September 30, 2026

Welcome to Panorama Financial Planning Inc. ("Panorama," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website panoramafp.ca and the advisory services we provide. By accessing our website or engaging our services, you agree to these Terms.

1. About Our Services

1.1 Advice-Only Financial Planning

Panorama Financial Planning Inc. is a fee-only, advice-only financial planning firm. We provide:

• Comprehensive financial planning services
• Retirement planning and projections
• Tax planning strategies
• Investment guidance (advice only, not management)
• Insurance needs analysis
• Estate planning coordination
• Cash flow and budgeting analysis

1.2 What We Don't Do

We do NOT:

• Manage your investments or assets
• Sell financial products (insurance, mutual funds, etc.)
• Execute trades on your behalf
• Provide legal or tax preparation services
• Guarantee specific investment returns or outcomes

2. Client Relationship

2.1 Collaboration Agreement

Our formal client relationship begins when you sign a collaboration agreement and pay the required fees. The agreement will specify:

• Scope of services
• Fee structure and payment terms
• Duration of the collaboration
• Responsibilities of both parties

2.2 Acting in Your Best Interest

As a fee-only, advice-only firm, we are paid directly by our clients and our advice is guided by your best interest. We have no conflicts of interest arising from product sales or commissions.

2.3 Professional Standards

Our principal planner, Jim Pan, CFP®, adheres to the standards of professional responsibility and code of ethics of FP Canada (Financial Planning Canada), and of any other professional body that applies to our planners.

3. Fees and Payment

3.1 Fee Structure

We charge fees based on the complexity of your financial situation and the services provided:

• Clarity Session: A one-time flat fee for a single focused session
• 12-month planning programs: A one-time onboarding fee plus a flat monthly fee

Current fee schedules are available on our Services & Pricing page and will be confirmed in your collaboration agreement.

3.2 Payment Terms

• Onboarding and Clarity Session fees are due before work begins
• Monthly fees are billed in advance
• Payment is due within 15 days of invoice date

3.3 Refund Policy

Onboarding and Clarity Session fees are non-refundable once work has begun. For our 12-month planning programs:

• You are committed to the 12-month minimum specified in your collaboration agreement
• After the 12-month minimum, you may cancel at any time with 30 days' written notice
• Unused portions of monthly fees are not refundable
• Early termination before the end of the 12-month minimum will result in the remaining unpaid fees being billed at the time of departure, as stated in our collaboration agreement

4. Your Responsibilities

To provide effective financial planning services, you agree to:

• Provide complete, accurate, and timely information
• Disclose all relevant financial accounts, assets, and liabilities
• Notify us promptly of any material changes in your financial situation
• Review recommendations carefully and ask questions if unclear
• Implement recommendations at your own discretion
• Consult with appropriate professionals (lawyers, accountants) when advised
• Pay fees on time

5. Limitations and Disclaimers

5.1 No Guarantees

We cannot and do not guarantee:

• Specific investment performance or returns
• That you will achieve your financial goals
• Future market conditions or economic outcomes
• Tax savings or strategies will be accepted by tax authorities

5.2 Professional Judgment

Our advice is based on professional judgment, analysis, and the information you provide. Financial planning involves assumptions about the future, which may or may not materialize as expected.

5.3 External Factors

We are not responsible for:

• Market volatility or investment losses
• Changes in tax laws or regulations
• Actions of third parties (investment managers, insurance companies, etc.)
• Your implementation (or failure to implement) our recommendations

5.4 Legal and Tax Advice

While we provide tax planning strategies and coordinate with legal professionals, we are not lawyers or accountants. Our advice does not constitute legal or tax preparation services. You should consult appropriate professionals for:

• Estate documents (wills, trusts, powers of attorney)
• Tax return preparation and filing
• Legal contracts or agreements

6. Confidentiality

We maintain strict confidentiality of your personal and financial information as outlined in our Privacy Policy. We will not disclose your information except:

• With your written consent
• To service providers bound by confidentiality agreements
• As required by law or regulatory authorities

7. Termination

7.1 By You

You may terminate our services at any time by providing 30 days' written notice. You will be responsible for fees incurred up to the termination date, and for any remaining fees during the 12-month minimum as described in section 3.3.

7.2 By Us

We may terminate our services if:

• You fail to pay fees when due
• You fail to provide necessary information or cooperation
• We determine we can no longer serve your needs effectively
• Continuation would violate professional or ethical standards

We will provide reasonable notice and assist with transition to another advisor if requested.

8. Intellectual Property

8.1 Our Content

All content on our website and in our communications (text, graphics, logos, analysis tools) is the property of Panorama Financial Planning Inc. and is protected by copyright laws. You may not:

• Reproduce, distribute, or publicly display our content without permission
• Use our content for commercial purposes
• Remove copyright or proprietary notices

8.2 Your Financial Plan

Financial plans we create for you are for your personal use only. You may share them with your advisors (accountants, lawyers) but may not:

• Sell or distribute plans to others
• Use our analysis methodology for commercial purposes
• Remove our branding or claim authorship

9. Website Use

9.1 Acceptable Use

When using our website, you agree not to:

• Attempt to gain unauthorized access to our systems
• Upload malicious code or viruses
• Use automated tools to scrape or download content
• Impersonate others or provide false information
• Interfere with the proper functioning of the website

9.2 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or privacy practices of external sites. Use them at your own risk.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

Panorama Financial Planning Inc., its officers, employees, and contractors shall not be liable for:

• Investment losses or financial damages
• Indirect, incidental, or consequential damages
• Lost profits or opportunities
• Damages resulting from your failure to implement recommendations
• Damages caused by third parties or external events

Our total liability shall not exceed the fees you paid to us in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless Panorama Financial Planning Inc. from any claims, damages, or expenses arising from:

• Your violation of these Terms
• Your misrepresentation of information
• Your failure to implement recommendations responsibly
• Your violation of applicable laws

12. Dispute Resolution

12.1 Informal Resolution

If you have a complaint or dispute, please contact us first. We will make good-faith efforts to resolve issues informally.

12.2 Mediation

If informal resolution fails, both parties agree to attempt mediation before pursuing legal action. Mediation costs will be shared equally.

12.3 Governing Law

These Terms are governed by the laws of British Columbia and Canada. Any legal disputes will be resolved in the courts of British Columbia.

13. Changes to Terms

We may update these Terms from time to time. Changes will be effective when posted on our website with a new "Last Updated" date. Material changes will be communicated to active clients via email.

Your continued use of our services after changes constitutes acceptance of the updated Terms.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15. Entire Agreement

These Terms, together with your signed collaboration agreement and our Privacy Policy, constitute the entire agreement between you and Panorama Financial Planning Inc.

16. Contact Information

17. Acknowledgment

By using our website or services, you acknowledge that:

• You have read and understood these Terms
• You agree to be bound by these Terms
• You are at least 18 years of age
• You have the authority to enter into this agreement